Frequently Asked Questions
Everything you need to know about your ScentiMelti fashion experience.
What are your standard shipping times within the UK?
We offer standard UK delivery within 3-5 business days. Express next-day delivery is also available for orders placed before 2 PM GMT.
What is your return policy for fashion items?
We accept returns within 30 days of purchase, provided the items are unworn, have all original tags attached, and are in their original packaging.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for the best fit.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and Klarna.
Are your products ethically sourced?
At ScentiMelti UK, we are committed to sustainability. We partner with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.